1 reviews | Active since Aug 2016
Day 8 and counting - no service yet.
<p>I reported last Thursday that I had no service. I have been calling ********** every day to find out what the progress is. I received a reference SMC/ ********** 9760, which seems to be leading to a dead end each day. I would like to get a definite answer on when service will be restored please.</p>
Fixed today. Another team called Coverage got hold of the right team to make it work again.
Fixed today. Another team called Coverage got hold of the right team to make it work again.
Good day Thys Marias,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it caused.
The problem has been resolved as per the customer. The system also shows that the sim card is in use.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Good day Thys Marias,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it caused.
The problem has been resolved as per the customer. The system also shows that the sim card is in use.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Ayanda,
I was hopefull that I won't have the same problem again. But this morning my SIM card was again not active. Second time in less than three weeks. Please help!
Ayanda,
I was hopefull that I won't have the same problem again. But this morning my SIM card was again not active. Second time in less than three weeks. Please help!
Fixed after 7 hours and 2 phone calls...
Fixed after 7 hours and 2 phone calls...
Really!!! Now it's down again.
Really!!! Now it's down again.