AS
AMELIA S
1 reviews | Active since Jun 2015
09 Jun 2015, 08:52
DAY 7-NO FEEDBACK ON INFORMATION NEED-CANCELLATION
Hi - on the 10 June i have emailed my problem to hello peter - today is day 7 and i have had no response on my email - MTN your service is not acceptable - you may be a major cell phone network but your service stinks. <br> i have been trying to contact your 808 number everyday and no response - <br> clients cannot get hold of MTN due to there strike -but we can receive our phone bill on time<br> I WANT TO NOW WHAT MY CANCELLATION FEE WILL BE IF I WANT TO CANCEL MY CONTRACT IMMEDIATELY.<br> i no longer want to deal or be part on MTN - <br>
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MTN South Africa's replyOfficial
18 Jun 2015, 09:50Hello schwulst,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that this query has been attended to as there was a response to your email on the 17/06/2015. Kindly respond to the email so we can go ahead and do the transaction.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that this query has been attended to as there was a response to your email on the 17/06/2015. Kindly respond to the email so we can go ahead and do the transaction.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
MTN South Africa's reply18 Jun 2015, 09:50
Official
Hello schwulst,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that this query has been attended to as there was a response to your email on the 17/06/2015. Kindly respond to the email so we can go ahead and do the transaction.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that this query has been attended to as there was a response to your email on the 17/06/2015. Kindly respond to the email so we can go ahead and do the transaction.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***