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Melisha R

1 reviews | Active since Jan 2013

31 Oct 2018, 16:33

DAY 31 - MTN Useless service provider

DAY 31 still no response....

i took out 2 contracts with MTN in MAY18. iphone 8 and Samsung Galaxy Grand Prime Pro 2018. it took 2 weeks for them to get me the phones, after many visits (back then i should of realised that MTN would be an issue)

01OCT18 - gave in the iphone as it was freezing the the speaker had a static noise. i was told i will get it within 21 days

Chased the stored and visited twice as they do not answer their phones nor do they responded on emails

25OCT18 - got an email saying the phone will be replaced.

30OCT18 - Called and chased with no response

31Oct18 - way over the 21 day designation and still no phone as the store is waiting on stock.

NOW - the Samsung phone is giving me issues.

I will be reversing my premiums and will continue to do so as i am not getting any customer satisfaction whatsoever

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Replies (1)
MR
Melisha R's update01 Nov 2018, 15:19
Reviewer Update
DAY 32 - still no phone Dinesh Kowlasar - i got a call from the "store manager" Rozanna now she now tells me there is no stock of the iphone8 throughout SA? when did the store keep promising me that they are waiting on the controller to deliver the phone?? If that is the case, how can MTN have still advertised on your website?????? you have deducted my account for the R730.67 for two contracts i have with MTN. Evn so, i have been saying time and again that the 2nd phone is giving me issues. MTN has to reimburse me AND i want to cancel both the contracts! pls can someone who will get this done contact me, this store MTN EXQUISITE SHOP 170 PAVILION has been messing with me since day one and with the pathetic customer service they are running the MTN name down! I will wait, as always - to hear from MTN!