cB
clarence B
1 reviews | Active since Mar 2009
19 Nov 2015, 14:01
daughter possibly kidnapped no helpfrom mtn
My daughter went missing 4 days ago and has a MTN contract phone.The matter was reported to the police and we believe a crime may have been committed ie kidnapping.We contacted MTN and were sent from pillar to post.Nobody wants to assist in tracing the location of the phone and my daughter.I find this pathetic to be given a list of numbers and nobody ansers the phone or the numbers dont exist.Another corporate flop MTN.
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Replies (1)
MTN South Africa's replyOfficial
20 Nov 2015, 11:36Hello samuels,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that tracking the phone can only be done by the Police or through a tracking application if one was downloaded on the device. The tracking applications are designed by the manufacturers of the devices and not by MTN.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that tracking the phone can only be done by the Police or through a tracking application if one was downloaded on the device. The tracking applications are designed by the manufacturers of the devices and not by MTN.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
MTN South Africa's reply20 Nov 2015, 11:36
Official
Hello samuels,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that tracking the phone can only be done by the Police or through a tracking application if one was downloaded on the device. The tracking applications are designed by the manufacturers of the devices and not by MTN.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that tracking the phone can only be done by the Police or through a tracking application if one was downloaded on the device. The tracking applications are designed by the manufacturers of the devices and not by MTN.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***