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Omphile T

1 reviews | Active since Dec 2009

01 Nov 2017, 13:51

DataSim SHARE Contract Run Around

Dear Sir/Madam, It has been 2 weeks since I received my DataSim contract and all I ever wanted was to just be able to get it working and share it with a couple of people. I received the device plus the SIM a week ago, and first thing I get is that my SIM has been RICA BARRED, next thing is just to get the DATA Share option working has now taken me 2 full days. First they told me I had to activate the DATA Share, now I was told that I had to also add the Data Share Link. Now I cant seem to just share my data with the people I love.

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Replies (5)
MTN South Africa
MTN South Africa's reply01 Nov 2017, 13:59
Official

Dear Omphile,

Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.

Kindly note we see that the data share link product has been loaded today. Pending mediation 2-24 hours.

Here is some more info regarding the datashare service https://www.mtn.co.za/Pages/MTNDataShare.aspx

Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.

Thank you,

Warm regards,

Willem Jnr Loots

MTN Complaints Management Team

Best regards,

OT
Omphile T's update01 Nov 2017, 17:07
Reviewer Update
Good Afternoon/Evening, I am still getting the error below. This request is not allowed. Please contact MTN customer service.
OT
Omphile T's update01 Nov 2017, 23:54
Reviewer Update
Good evening, Tried it right now still have the same issue. This request is not allowed. Please contact MTN customer service.
OT
Omphile T's update04 Nov 2017, 13:39
Reviewer Update
Hello is anyone going to fix this? Getting error This request is not allowed. Please contact MTN customer service.
OT
Omphile T's update12 Nov 2017, 18:56
Reviewer Update
Good evening, is there anyone credible or knowledgeable I can speak to? It has been 3 weeks now and none of the call center agents (5 and counting) I have spoken to really do know what the issue is cant really blame them at all. My contract number is ********** 480, Data Link still in pending because of network issues which is absurd! I have asked that a support query be logged but because everyone does not understand customer support rather understands only understands only has to make the cut at the end of the month. Does anyone at MTN know anything about DATALINK and DATASHARE issues.