Datashare plan woes

I have a MTN contract. A data sim.

I have added people on my data share plan. Mysteriously someone on my data plan used 32GB when I only shared 25GB with them. I then had to take money out of my pocket and buy my mother data as she could not use the data share with her due to one of the numbers under my plans going over their limits, a fault which was not mine.

I have sent multiple complaints to MTN and have been met with complacency and incompetence.

No one has responded to my complaints even when I submitted the screenshots required of me. All cases have just been closed like nobody cares. Cases I’ve opened: BO*** (Closed due to the agent: Dimpho Ntoi implying that i don't know how to read my own statement and I don't understand of the data share plan works)

BO*** (Palesa Menoe asked me to send the screenshots from my app showing the exceeded usage limit I had set. I rep**** to the email on the same day ,16 Feb 2026, with the required documents) I got no help from the agent, but instead received an email on the 18th Feb 2026, that my case has been closed since I did not send the required screenshots.

On the same day 18 Feb 2026, I forwarded the email in question to the complaints department as I felt aggrieved and received this ref: Reference number: 07a3462e-82e8-47cb-9ca7-a433a9e392e7.

On the 19 Feb 2026 I received a call from Bryan Sibeko of the Service Recovery team and we spoke and he sent me an email and said I should reply with the screenshots needed so that he could forward them and ensure that I get assistance. I rep**** to the email with the required documents.

To date I still have not received any feedback from anyone at MTN with this issue. This is extremely poor service from MTN and says a lot about their staff.