1 reviews | Active since Oct 2017
Datashare not working
A have a simple issue, fix my data share problem which is not working at the moment. Since Saturday I have been dealing with unhelpful, sarcastic call centre staff who could really use a lesson in basic customer service. Spoke to Albert on Saturday on 808 who gave me wrong info and then promised to send m an email which never happened. Spoke to 2 other agents on Saturday, no help. Dealt with Thembisile Sithole & Chanel Koopman via email. No resolution.
I am not asking for special service, just help me with my issue. Nobody at your call centre or email team is willing to help.
Dear Dhamu,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly note we have tried to contact you however to no avail. We can confirm the your datashare service has been activated as requested.
Here https://www.mtn.co.za/Pages/MTNDataShare.aspx all the information you need relating the service.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Should you need help in the future, please do not hesitate to contact me directly, and I will be very happy to assist you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Dhamu,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly note we have tried to contact you however to no avail. We can confirm the your datashare service has been activated as requested.
Here https://www.mtn.co.za/Pages/MTNDataShare.aspx all the information you need relating the service.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Should you need help in the future, please do not hesitate to contact me directly, and I will be very happy to assist you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,