RM
Renny M
1 reviews | Active since Oct 2010
21 Mar 2019, 08:53
Datashare, gr8 concept, doesnt work though!
Datashare, great concept, I've been trying to activate this service for 2 months now, 16 calls to the call centre, and still no luck. I have to now buy each line I own data and its costing me a fortune. I have 3 lines on my account, but because the lines fall onto the same account, billed individually, MTN doesnt know what to do. I can add other account outside my own but family and friends under my account cant make use of this service, ***.I end up dealing with *********** call centre staff which have no idea why it doesnt work. What should I do MTN? Let me guess you will escalate it, yea right, they have been doing this for months.
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Replies (4)0
Replies (4)
MTN South Africa's replyOfficial
22 Mar 2019, 14:14Good day Renny
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
Please be advised that we are investigating the issue, feedback will be provided once resolved. Warm regards, Jessica John Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
Please be advised that we are investigating the issue, feedback will be provided once resolved. Warm regards, Jessica John Complaints Management Team
Best regards,
MTN South Africa's reply22 Mar 2019, 14:14
Official
Good day Renny
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
Please be advised that we are investigating the issue, feedback will be provided once resolved. Warm regards, Jessica John Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
Please be advised that we are investigating the issue, feedback will be provided once resolved. Warm regards, Jessica John Complaints Management Team
Best regards,
RM
Renny M's updateReviewer Update
23 Mar 2019, 15:01Many thanks Jessica, your assistance would be greatly appreciated.
RM
Renny M's update23 Mar 2019, 15:01
Reviewer Update
Many thanks Jessica, your assistance would be greatly appreciated.
MTN South Africa's replyOfficial
25 Mar 2019, 10:05 Good day Renny
Thank you for your patience.
We are unable to load the data share as the primary number *** is a dual call number and data share is an incompatible service for dual call.
Warm regards, Jessica John Complaints Management Team
Thank you for your patience.
We are unable to load the data share as the primary number *** is a dual call number and data share is an incompatible service for dual call.
Warm regards, Jessica John Complaints Management Team
Best regards,
MTN South Africa's reply25 Mar 2019, 10:05
Official
Good day Renny
Thank you for your patience.
We are unable to load the data share as the primary number *** is a dual call number and data share is an incompatible service for dual call.
Warm regards, Jessica John Complaints Management Team
Thank you for your patience.
We are unable to load the data share as the primary number *** is a dual call number and data share is an incompatible service for dual call.
Warm regards, Jessica John Complaints Management Team
Best regards,
RM
Renny M's updateReviewer Update
25 Mar 2019, 13:10Okay, what is a dual call number and can it be removed. At one stage I was told the problem was because of a dual sim on my account and that I should visit a MTN store and have it removed, which I did, last week. What now and why do other numbers work. Should I cancel the contracts I current have and move them, I'm not sure how to respond?
RM
Renny M's update25 Mar 2019, 13:10
Reviewer Update
Okay, what is a dual call number and can it be removed. At one stage I was told the problem was because of a dual sim on my account and that I should visit a MTN store and have it removed, which I did, last week. What now and why do other numbers work. Should I cancel the contracts I current have and move them, I'm not sure how to respond?