CM
Christopher M
1 reviews | Active since Jul 2011
30 Nov 2015, 12:31
databundle depletion
approx 3 months ago I lost my cellphone, same day I went to MTN in capegate mall to report, they did sim swop and I was on my way, this was 1 week after my monthly allocation of databundle was done. 1 day after the swop my bundle was depleted, I reported this to the Paarl mall shop and after many calls and emails nobody could give me an answer.<br> I have had the MTN contract for many years and never have I ever depleted the allocated bundle in it's month period, since the swap it is depleted 1-2 weeks after the new allocation, now again. Upon enquiry MTN staff shrug their shoulders and send me on my unhappy way. <br> Sounds much like the same trend as their dealings in Nigeria, makes you think.<br> I want to cancel my contract and go far away from MTN but they want R10 000 plus to cancel, with a smile.<br>
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MTN South Africa's replyOfficial
02 Dec 2015, 15:54Hello ferris,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your invoice closes on the 11th of every month. On the invoice disputed your data was allocated and used. We only started billing you from the 14th of the new month after you had finished your allocation.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your invoice closes on the 11th of every month. On the invoice disputed your data was allocated and used. We only started billing you from the 14th of the new month after you had finished your allocation.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply02 Dec 2015, 15:54
Official
Hello ferris,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your invoice closes on the 11th of every month. On the invoice disputed your data was allocated and used. We only started billing you from the 14th of the new month after you had finished your allocation.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your invoice closes on the 11th of every month. On the invoice disputed your data was allocated and used. We only started billing you from the 14th of the new month after you had finished your allocation.
Regards
Thabelo
REQ:***
Best regards,