TA
Thinus A
1 reviews | Active since Jul 2010
06 Oct 2015, 12:24
DATA4KEEPS
I am a contract customer and want to apply for data4keeps....yesterday I went to MTN at Cape Gate and phone 808 and NOBODY knows about the DATA 4 KEEPS!!! How is it possible for MTN staff not to be informed about this???? I phone 808 again today again another operator also don't know about this......after a long discussion I was transfer to another operator and was told it is only for NEW customers. (However, the offer is limited to the first 100,000 MTN PayAsYouGo customers and the first 100,000 contract customers...) CONTRACT CUSTOMERS!!!! WHY NOT NEW CUSTOMERS????? ADVERT IS MISLEADING!!!!
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MTN South Africa's replyOfficial
09 Oct 2015, 11:52Hello gwmhover,
Thank you for bringing this to our attention.
We invest in the training and development of our people in order for them to deliver good customer services. It is rather disappointing that you had this experience and we truly apologize for the inconvenience caused. The first 100, 000 is for the pay as you go customers, please see the below for new and existing contract customers.
The My MTNChoice Data4Keeps Converged Promotion is available from 1 October 2015 until 31 January 2016. It is available to new and existing MTN subscribers who open a MTN Data4Keeps converged price plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
We invest in the training and development of our people in order for them to deliver good customer services. It is rather disappointing that you had this experience and we truly apologize for the inconvenience caused. The first 100, 000 is for the pay as you go customers, please see the below for new and existing contract customers.
The My MTNChoice Data4Keeps Converged Promotion is available from 1 October 2015 until 31 January 2016. It is available to new and existing MTN subscribers who open a MTN Data4Keeps converged price plan.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply09 Oct 2015, 11:52
Official
Hello gwmhover,
Thank you for bringing this to our attention.
We invest in the training and development of our people in order for them to deliver good customer services. It is rather disappointing that you had this experience and we truly apologize for the inconvenience caused. The first 100, 000 is for the pay as you go customers, please see the below for new and existing contract customers.
The My MTNChoice Data4Keeps Converged Promotion is available from 1 October 2015 until 31 January 2016. It is available to new and existing MTN subscribers who open a MTN Data4Keeps converged price plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
We invest in the training and development of our people in order for them to deliver good customer services. It is rather disappointing that you had this experience and we truly apologize for the inconvenience caused. The first 100, 000 is for the pay as you go customers, please see the below for new and existing contract customers.
The My MTNChoice Data4Keeps Converged Promotion is available from 1 October 2015 until 31 January 2016. It is available to new and existing MTN subscribers who open a MTN Data4Keeps converged price plan.
Best regards
Mantoa
REQ:***
Best regards,