GC
Greg C
1 reviews | Active since Jan 2016
04 Jan 2016, 10:28
Data was used even whilst turned off
I have a huge problem with the Attitude of MTN. I reached my data limit on the 26th December and turned my cellular data function off on my device. I then get a notification saying I have used 2,5 gig worth of data at a cost of R1800. They will not even attempt to compromise for a customer who has been with them for about 20 years. MTN this is not customer service. I am certainly going to change service providers when my contract is up!!!
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MTN South Africa's replyOfficial
06 Jan 2016, 16:17Hello gregconnell,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
The usage that you are enquiring about falls under an unbilled invoice, we can only investigate the usage once the invoice has been finalized.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
The usage that you are enquiring about falls under an unbilled invoice, we can only investigate the usage once the invoice has been finalized.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply06 Jan 2016, 16:17
Official
Hello gregconnell,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
The usage that you are enquiring about falls under an unbilled invoice, we can only investigate the usage once the invoice has been finalized.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
The usage that you are enquiring about falls under an unbilled invoice, we can only investigate the usage once the invoice has been finalized.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***