DS
Donovan S
1 reviews | Active since Mar 2011
11 Feb 2016, 10:26
Data vouchers not offering free 100% data
Hi, I've purchased a 5GB data voucher on Monday, 8 February, and again this morning a 2GB data voucher. I specifically asked the lady if this will include the extra data which will then be 2GB+2GB, and also on Monday the 5GB + 5GB. This seems to be not the case. Instead I got a sms saying that I got 50% night time which I DON'T WANT!!! I specifically stated that I WANT the 5GB + 5GB on monday, and today the 2GB + 2GB!!!?? Please assist. I was considering moving our company phones to MTN but if this is what service is offered then I'll stay with our current provider. The current data sim is ***
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MTN South Africa's replyOfficial
11 Feb 2016, 11:10Hello mba1,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our systems 2GB volume bundle was purchased today and you received another 2GB volume bundle and 1GB night express bundle free which you still had at the time we responded to this post.
On the 09 February 2016 you purchased 5GB volume data bundle and you received another 5GB volume bundle and 2,560GB night express bundle free.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our systems 2GB volume bundle was purchased today and you received another 2GB volume bundle and 1GB night express bundle free which you still had at the time we responded to this post.
On the 09 February 2016 you purchased 5GB volume data bundle and you received another 5GB volume bundle and 2,560GB night express bundle free.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
MTN South Africa's reply11 Feb 2016, 11:10
Official
Hello mba1,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our systems 2GB volume bundle was purchased today and you received another 2GB volume bundle and 1GB night express bundle free which you still had at the time we responded to this post.
On the 09 February 2016 you purchased 5GB volume data bundle and you received another 5GB volume bundle and 2,560GB night express bundle free.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our systems 2GB volume bundle was purchased today and you received another 2GB volume bundle and 1GB night express bundle free which you still had at the time we responded to this post.
On the 09 February 2016 you purchased 5GB volume data bundle and you received another 5GB volume bundle and 2,560GB night express bundle free.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng