ML
Miranda L
1 reviews | Active since Oct 2015
09 Oct 2015, 18:33
Data used by MTN employees without my consent,
My internet connection (data) was not used by myself since end November 2014.<br> On or about the beginning of September after enquiries that my data ****le sim card was disconnected my service was reconnected.<br> My contract with MTN is a R99 pm contract for 2 gig data.<br> I received an account for R4548.52 for the period 01/08/2015 - 31/08/2015 for ***6KB for a total of R4548.52<br> The conclusion is thus that since my service was not in operation somebody at MTN used data on my account for themselves.<br> I am considering the Ombudsman or ******** charges if this theft is not resolved within the next 7 days and a full refund of the amount I was ******** with.<br>
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Replies (1)MTN South Africa's replyOfficial
12 Oct 2015, 09:41Hello mclake40,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please provide us with the cell number your query relates to or an ID number your contract was taken out with so we can investigate.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please provide us with the cell number your query relates to or an ID number your contract was taken out with so we can investigate.
Regards
Thabelo
REQ:***
MTN South Africa's reply12 Oct 2015, 09:41
Official
Hello mclake40,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please provide us with the cell number your query relates to or an ID number your contract was taken out with so we can investigate.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please provide us with the cell number your query relates to or an ID number your contract was taken out with so we can investigate.
Regards
Thabelo
REQ:***
