AH
Amy H
1 reviews | Active since Mar 2019
24 Mar 2019, 12:15
Data used at fast rates
I have had the worst past week with mtn.I’ve been with this network for years and let me say never did I have to buy as much airtime as in this week. The airtime I bought had been used at a rate completely impossible for what I used it for,which is Whatsapp,I had switched off all my apps to make sure nothing else took my data. Just yesterday I bought 300mb and 100 mb airtime it was finished by 11pm I had only used Whatsapp and part of the evening I even used Wifi and switched my data off. This was just last night the rest of the week went exactly the same I’ve spent about R30 or more a day on data.friends and family have also told me they’ve experienced times where mtn would send them up to 800mb which they did not load then remove it.I do not know what the issue is but mtn needs to sort this out its rediculous and makes me afraid to buy more airtime because it’s a waste of money on their network.
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Replies (1)
MTN South Africa's replyOfficial
25 Mar 2019, 11:16Good Day Amy
Thank you for your post.
Please accept our apologies for any inconvenience caused.
As per our telephonic conversation, here are a few tips on how you can save on data usage using your iPhone.
Step #1. Tap on Settings → Cellular (Mobile in some cases).
Step #2. Toggle off the switch next to the app which you no longer want to use data.
Disable Location Services
One of the easiest tricks to prevent fast data consumption is to use Location Services only when it's needed.
Step #1. Launch Settings app → Privacy.
Step #2. Tap on Location Services.
Step #3. Toggle off the switch next to Location Services.
Turn Off Background App Refresh
Background App Refresh is known to consume not just a lot of power but also data. Hence, it's better to turn it off.
Step #1. Open Settings app → General.
Step #2. Tap on Background App Refresh.
Step #3. Toggle off the switch.
Disable Auto-Downloads and Updates Using Cellular Data
Disabling auto-downloads and updates can be good for the health of your cellular data as well.
Step #1. Open Settings app → iTunes & App Store.
Step #2. Turn off the switch next to Use Cellular Data.
Turn off Cellular Data for iCloud
When you are not connected to Wi-Fi, your iOS device uses the cellular network in order to transfer documents and data.
Step #1. Launch Settings app → iCloud.
Step #2. Tap on iCloud Drive.
Step #3. Scroll down and turn off the switch next to Use Cellular Data.
Disable Wi-Fi Assist
Whenever there is poor Wi-Fi, your iPhone automatically uses cellular data. Turning off Wi-Fi Assist can be a good idea.
Step #1. Open Settings app → Cellular.
Step #2. Scroll down and turn off the switch next to Wi-Fi Assist.
Prevent Mail App from Loading Remote Images
Prevent Mail app from loading stuff in the background.
Step #1. Open Settings app → “Mail.”
Step #2. Under Messages, toggle the switch next to “Load Remote Images.”
Stop Using Cellular Data for Apple Music
Make sure not to use cellular data for updating your library as well as loading the artwork.
Step #1. Open Settings app → Music.
Step #2. Tap on Cellular Data.
Step #3. Turn off the switch.
Send Low-Quality Images
If you communicate with your friends using a lot of images, it's better to send low-quality images. It will help you conserve a lot of data.
Use Apps Smartly
Now, it's time to use apps smartly and prevent them from consuming your data.
Check Out What's App Calling
Step #1. Open WhatsApp → Settings tab → Data Usage.
Step #2. Toggle on the switch next to Low Data Usage.
Reign in Facebook
Step #1. Open Facebook → More → Settings → Account Settings.
Step #2. Tap on Videos and Photos → Video Settings → Auto-play.
Step #3. Now, select “On Wi-Fi Connections Only” or “Never Auto-plays Videos.”
Get the Perfect Control of Instagram
Step #1. Open Instagram → Tap on Profile Icon → Gear icon.
Step #2. Tap on Mobile Data Use.
Step #3. Toggle on the switch next to Use Less Data.
Check Out Twitter
Step #1. Open Twitter → Profile view → Gear icon.
Step #2. Tap on Settings.
Step #3. Tap on Data.
Step #4. Now, you have to select “Never play videos automatically” or “Use Wi-Fi only.”
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management
Thank you for your post.
Please accept our apologies for any inconvenience caused.
As per our telephonic conversation, here are a few tips on how you can save on data usage using your iPhone.
Step #1. Tap on Settings → Cellular (Mobile in some cases).
Step #2. Toggle off the switch next to the app which you no longer want to use data.
Disable Location Services
One of the easiest tricks to prevent fast data consumption is to use Location Services only when it's needed.
Step #1. Launch Settings app → Privacy.
Step #2. Tap on Location Services.
Step #3. Toggle off the switch next to Location Services.
Turn Off Background App Refresh
Background App Refresh is known to consume not just a lot of power but also data. Hence, it's better to turn it off.
Step #1. Open Settings app → General.
Step #2. Tap on Background App Refresh.
Step #3. Toggle off the switch.
Disable Auto-Downloads and Updates Using Cellular Data
Disabling auto-downloads and updates can be good for the health of your cellular data as well.
Step #1. Open Settings app → iTunes & App Store.
Step #2. Turn off the switch next to Use Cellular Data.
Turn off Cellular Data for iCloud
When you are not connected to Wi-Fi, your iOS device uses the cellular network in order to transfer documents and data.
Step #1. Launch Settings app → iCloud.
Step #2. Tap on iCloud Drive.
Step #3. Scroll down and turn off the switch next to Use Cellular Data.
Disable Wi-Fi Assist
Whenever there is poor Wi-Fi, your iPhone automatically uses cellular data. Turning off Wi-Fi Assist can be a good idea.
Step #1. Open Settings app → Cellular.
Step #2. Scroll down and turn off the switch next to Wi-Fi Assist.
Prevent Mail App from Loading Remote Images
Prevent Mail app from loading stuff in the background.
Step #1. Open Settings app → “Mail.”
Step #2. Under Messages, toggle the switch next to “Load Remote Images.”
Stop Using Cellular Data for Apple Music
Make sure not to use cellular data for updating your library as well as loading the artwork.
Step #1. Open Settings app → Music.
Step #2. Tap on Cellular Data.
Step #3. Turn off the switch.
Send Low-Quality Images
If you communicate with your friends using a lot of images, it's better to send low-quality images. It will help you conserve a lot of data.
Use Apps Smartly
Now, it's time to use apps smartly and prevent them from consuming your data.
Check Out What's App Calling
Step #1. Open WhatsApp → Settings tab → Data Usage.
Step #2. Toggle on the switch next to Low Data Usage.
Reign in Facebook
Step #1. Open Facebook → More → Settings → Account Settings.
Step #2. Tap on Videos and Photos → Video Settings → Auto-play.
Step #3. Now, select “On Wi-Fi Connections Only” or “Never Auto-plays Videos.”
Get the Perfect Control of Instagram
Step #1. Open Instagram → Tap on Profile Icon → Gear icon.
Step #2. Tap on Mobile Data Use.
Step #3. Toggle on the switch next to Use Less Data.
Check Out Twitter
Step #1. Open Twitter → Profile view → Gear icon.
Step #2. Tap on Settings.
Step #3. Tap on Data.
Step #4. Now, you have to select “Never play videos automatically” or “Use Wi-Fi only.”
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management
MTN South Africa's reply25 Mar 2019, 11:16
Official
Good Day Amy
Thank you for your post.
Please accept our apologies for any inconvenience caused.
As per our telephonic conversation, here are a few tips on how you can save on data usage using your iPhone.
Step #1. Tap on Settings → Cellular (Mobile in some cases).
Step #2. Toggle off the switch next to the app which you no longer want to use data.
Disable Location Services
One of the easiest tricks to prevent fast data consumption is to use Location Services only when it's needed.
Step #1. Launch Settings app → Privacy.
Step #2. Tap on Location Services.
Step #3. Toggle off the switch next to Location Services.
Turn Off Background App Refresh
Background App Refresh is known to consume not just a lot of power but also data. Hence, it's better to turn it off.
Step #1. Open Settings app → General.
Step #2. Tap on Background App Refresh.
Step #3. Toggle off the switch.
Disable Auto-Downloads and Updates Using Cellular Data
Disabling auto-downloads and updates can be good for the health of your cellular data as well.
Step #1. Open Settings app → iTunes & App Store.
Step #2. Turn off the switch next to Use Cellular Data.
Turn off Cellular Data for iCloud
When you are not connected to Wi-Fi, your iOS device uses the cellular network in order to transfer documents and data.
Step #1. Launch Settings app → iCloud.
Step #2. Tap on iCloud Drive.
Step #3. Scroll down and turn off the switch next to Use Cellular Data.
Disable Wi-Fi Assist
Whenever there is poor Wi-Fi, your iPhone automatically uses cellular data. Turning off Wi-Fi Assist can be a good idea.
Step #1. Open Settings app → Cellular.
Step #2. Scroll down and turn off the switch next to Wi-Fi Assist.
Prevent Mail App from Loading Remote Images
Prevent Mail app from loading stuff in the background.
Step #1. Open Settings app → “Mail.”
Step #2. Under Messages, toggle the switch next to “Load Remote Images.”
Stop Using Cellular Data for Apple Music
Make sure not to use cellular data for updating your library as well as loading the artwork.
Step #1. Open Settings app → Music.
Step #2. Tap on Cellular Data.
Step #3. Turn off the switch.
Send Low-Quality Images
If you communicate with your friends using a lot of images, it's better to send low-quality images. It will help you conserve a lot of data.
Use Apps Smartly
Now, it's time to use apps smartly and prevent them from consuming your data.
Check Out What's App Calling
Step #1. Open WhatsApp → Settings tab → Data Usage.
Step #2. Toggle on the switch next to Low Data Usage.
Reign in Facebook
Step #1. Open Facebook → More → Settings → Account Settings.
Step #2. Tap on Videos and Photos → Video Settings → Auto-play.
Step #3. Now, select “On Wi-Fi Connections Only” or “Never Auto-plays Videos.”
Get the Perfect Control of Instagram
Step #1. Open Instagram → Tap on Profile Icon → Gear icon.
Step #2. Tap on Mobile Data Use.
Step #3. Toggle on the switch next to Use Less Data.
Check Out Twitter
Step #1. Open Twitter → Profile view → Gear icon.
Step #2. Tap on Settings.
Step #3. Tap on Data.
Step #4. Now, you have to select “Never play videos automatically” or “Use Wi-Fi only.”
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management
Thank you for your post.
Please accept our apologies for any inconvenience caused.
As per our telephonic conversation, here are a few tips on how you can save on data usage using your iPhone.
Step #1. Tap on Settings → Cellular (Mobile in some cases).
Step #2. Toggle off the switch next to the app which you no longer want to use data.
Disable Location Services
One of the easiest tricks to prevent fast data consumption is to use Location Services only when it's needed.
Step #1. Launch Settings app → Privacy.
Step #2. Tap on Location Services.
Step #3. Toggle off the switch next to Location Services.
Turn Off Background App Refresh
Background App Refresh is known to consume not just a lot of power but also data. Hence, it's better to turn it off.
Step #1. Open Settings app → General.
Step #2. Tap on Background App Refresh.
Step #3. Toggle off the switch.
Disable Auto-Downloads and Updates Using Cellular Data
Disabling auto-downloads and updates can be good for the health of your cellular data as well.
Step #1. Open Settings app → iTunes & App Store.
Step #2. Turn off the switch next to Use Cellular Data.
Turn off Cellular Data for iCloud
When you are not connected to Wi-Fi, your iOS device uses the cellular network in order to transfer documents and data.
Step #1. Launch Settings app → iCloud.
Step #2. Tap on iCloud Drive.
Step #3. Scroll down and turn off the switch next to Use Cellular Data.
Disable Wi-Fi Assist
Whenever there is poor Wi-Fi, your iPhone automatically uses cellular data. Turning off Wi-Fi Assist can be a good idea.
Step #1. Open Settings app → Cellular.
Step #2. Scroll down and turn off the switch next to Wi-Fi Assist.
Prevent Mail App from Loading Remote Images
Prevent Mail app from loading stuff in the background.
Step #1. Open Settings app → “Mail.”
Step #2. Under Messages, toggle the switch next to “Load Remote Images.”
Stop Using Cellular Data for Apple Music
Make sure not to use cellular data for updating your library as well as loading the artwork.
Step #1. Open Settings app → Music.
Step #2. Tap on Cellular Data.
Step #3. Turn off the switch.
Send Low-Quality Images
If you communicate with your friends using a lot of images, it's better to send low-quality images. It will help you conserve a lot of data.
Use Apps Smartly
Now, it's time to use apps smartly and prevent them from consuming your data.
Check Out What's App Calling
Step #1. Open WhatsApp → Settings tab → Data Usage.
Step #2. Toggle on the switch next to Low Data Usage.
Reign in Facebook
Step #1. Open Facebook → More → Settings → Account Settings.
Step #2. Tap on Videos and Photos → Video Settings → Auto-play.
Step #3. Now, select “On Wi-Fi Connections Only” or “Never Auto-plays Videos.”
Get the Perfect Control of Instagram
Step #1. Open Instagram → Tap on Profile Icon → Gear icon.
Step #2. Tap on Mobile Data Use.
Step #3. Toggle on the switch next to Use Less Data.
Check Out Twitter
Step #1. Open Twitter → Profile view → Gear icon.
Step #2. Tap on Settings.
Step #3. Tap on Data.
Step #4. Now, you have to select “Never play videos automatically” or “Use Wi-Fi only.”
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management