DATA USAGE REPORT REQUEST

REFERENCE NUMBER: *** and REQ***.

I queried my account on 12 November 2020 after checking my October and noticed that there had been 131 x 1.83GB utilised. I make a point of recharging each time my data runs low so I am not sure how this is possible.

I requested that Lungelo pull a data usage report, I waited 6 working days only to call back and to be told that I need to wait as the matter had only been escalated on 16 November after requesting that she escalate the matter to her supervisor Khanyisa came back to the phone to advise that I would receive a call back by Friday, 20 November 2020 - this call never came (REQ***).

Today, I call back only to be told by a very abrupt consultant that the data usage report had not been requested and that she will log the request today and I will wait ANOTHER 3 - 5 working days.

Could SOMEONE provide me with a data usage report?!!!!! it really cannot be THAT effing hard?!