SK
Sabina K

1 reviews | Active since Nov 2014

02 Sept 2015, 13:10

DATA USAGE NOT CAPPED AS PER CONTRACT

I received my August statement and to my dismay I find a bill of R1300-00 on cellphone number ***. I walked into an MTN branch to add an additional line in June2015. I specifically advised the consultant that I need that line capped at R478-00 per month Iphone 6.I received a knowledgeable bill in June and July. I do not know why the line was opened but I did not authorise this. I am ****ed at the fact that my name has to be tarnished as a slow payer because of MTN. <br> <br> I need a detailed data usage report on this line. I refuse to pay this amount and I will take this matter to the highest authority. A client is liable for usage that I am not disputing but I was advised that this is a top up line and it should be capped at R478-00 and I will top up if I need to. <br> <br> I am loosing faith in this network. I called the branch and the consultant advised that he will log a query for investigation as the line was supposed to be capped. He said he is not sure as too what happened.

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Replies (1)
MTN South Africa
MTN South Africa's reply16 Sept 2015, 08:56
Official
Hello Ethan@0906,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

According to our system, it indicates that the limit was only activated on 02 September and the bill you received for the packet switch data calls was for the invoice prior to the limit being activated

The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.

I have also requested a URL report to be e-mailed to you for those charges.

Regards
Rajesh
REQ:***

Best regards,