1 reviews | Active since Feb 2017
Data Usage *****
<p>Approximately 800mb has been used on my line, whilst the data was turned off and the phone was on the wifi usage. The "Detailed Data Usage", indicates that each session time is 0 seconds! I was asked to contact the Technical department, who could not assist. I was then asked to contact Customer Services on 808, which is unable to connect to. What is going MTN??? Can you please call me back and sort this out! I need the full data refund for that period!</p>
Thank you for your post.
We apologize for any inconvenience incurred.
We do pick up on the account notes has been placed for the URL report to be send to you. The period requested from 15 January until 02/02/2017. as per REQ:***.
Please see the billing department feedback:
Kindly note that customers query relates to their un-billed invoice that can only be validated once the invoice has closed- please re log once it has finalized.
Please contact the customer center again on the 15th for assistance with the url report.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
We do pick up on the account notes has been placed for the URL report to be send to you. The period requested from 15 January until 02/02/2017. as per REQ:***.
Please see the billing department feedback:
Kindly note that customers query relates to their un-billed invoice that can only be validated once the invoice has closed- please re log once it has finalized.
Please contact the customer center again on the 15th for assistance with the url report.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
Thank you for your feedback. I requested the period to be adjusted to only 01/02/2017, as this is the only day that the data was drained. I did not request a report from 15 January until 02/02/2017 (call records will confirm this). This extended period has frustrated me even more, as you now require more time to investigate! I have also viewed the "Detailed Data Usage" for 01/02/2017. Why can MTN not view this as well, and you will notice that the data usage is suspicious! I reiterate...each session is 0 seconds! Please could you speed up this and attend to the reimbur*****t. The url report is just an extra request, that was advised by you. It is not the primary aspect of this complaint. I am very frustrated with the lack of urgency on the part MTN!
Thank you for your feedback. I requested the period to be adjusted to only 01/02/2017, as this is the only day that the data was drained. I did not request a report from 15 January until 02/02/2017 (call records will confirm this). This extended period has frustrated me even more, as you now require more time to investigate! I have also viewed the "Detailed Data Usage" for 01/02/2017. Why can MTN not view this as well, and you will notice that the data usage is suspicious! I reiterate...each session is 0 seconds! Please could you speed up this and attend to the reimbur*****t. The url report is just an extra request, that was advised by you. It is not the primary aspect of this complaint. I am very frustrated with the lack of urgency on the part MTN!