MP
Mpume P
1 reviews | Active since Oct 2018
23 Oct 2018, 19:18
Data usage complaint
This month only(October) I've recharged my data with +/- 3GB and every time when I recharge my data vanishes and even takes my airtime. When I called the center, the people there blame it on my phone and say I use a high tech phone . I need my data and airtime back be a use I don't know how can it be that this month alone my data vanishes and the company has the guts to blame it on my phone. I need to be reimbursed for the amount of data I recharged my phone with and airtime from MTN and they need to stop whatever it is that they are doing with their billing on my phone because even if the data is switched off the airtime and data still vanishes now I can't recharge
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Replies (2)
MTN South Africa's replyOfficial
24 Oct 2018, 13:01Good Day Mpume
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
Please note we are attending to this matter and will revert to you with feedback.
Warm Regards
Brendah Langa
Complaints Management team
Best regards,
MTN South Africa's reply24 Oct 2018, 13:01
Official
Good Day Mpume
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
Please note we are attending to this matter and will revert to you with feedback.
Warm Regards
Brendah Langa
Complaints Management team
Best regards,
MTN South Africa's replyOfficial
31 Oct 2018, 08:03Good Day Mpume
As per our telephonic conversation, kindly note below some tips on how you can save on data usage using your iPhone.
iPhone
Allow Only Selected Apps to Use Your Cellular Data
Make sure to allow only selected apps to use data. It has always been one of the game changer tricks for me in fixing the fast data usage. So, give it a try.
Step #1. Tap on Settings → Cellular (Mobile in some cases).
Step #2. Toggle off the switch next to the app which you no longer want to use data.
Disable Location Services
One of the easiest tricks to prevent fast data consumption is to use Location Services only when it's needed.
Step #1. Launch Settings app → Privacy.
Step #2. Tap on Location Services.
Step #3. Toggle off the switch next to Location Services.
Turn Off Background App Refresh
Background App Refresh is known to consume not just a lot of power but also data. Hence, it's better to turn it off.
Step #1. Open Settings app → General.
Step #2. Tap on Background App Refresh.
Step #3. Toggle off the switch.
Disable Auto-Downloads and Updates Using Cellular Data
Disabling auto-downloads and updates can be good for the health of your cellular data as well.
Step #1. Open Settings app → iTunes & App Store.
Step #2. Turn off the switch next to Use Cellular Data.
Turn off Cellular Data for iCloud
When you are not connected to Wi-Fi, your iOS device uses the cellular network in order to transfer documents and data.
Step #1. Launch Settings app → iCloud.
Step #2. Tap on iCloud Drive.
Step #3. Scroll down and turn off the switch next to Use Cellular Data.
Disable Wi-Fi Assist
Whenever there is poor Wi-Fi, your iPhone automatically uses cellular data. Turning off Wi-Fi Assist can be a good idea.
Step #1. Open Settings app → Cellular.
Step #2. Scroll down and turn off the switch next to Wi-Fi Assist.
Prevent Mail App from Loading Remote Images
Prevent Mail app from loading stuff in the background.
Step #1. Open Settings app → “Mail.”
Step #2. Under Messages, toggle the switch next to “Load Remote Images.”
Stop Using Cellular Data for Apple Music
Make sure not to use cellular data for updating your library as well as loading the artwork.
Step #1. Open Settings app → Music.
Step #2. Tap on Cellular Data.
Step #3. Turn off the switch.
Send Low-Quality Images
If you communicate with your friends using a lot of images, it's better to send low-quality images. It will help you conserve a lot of data.
Use Apps Smartly
Now, it's time to use apps smartly and prevent them from consuming your data.
Check Out What's App Calling
Step #1. Open WhatsApp → Settings tab → Data Usage.
Step #2. Toggle on the switch next to Low Data Usage.
Reign in Facebook
Step #1. Open Facebook → More → Settings → Account Settings.
Step #2. Tap on Videos and Photos → Video Settings → Auto-play.
Step #3. Now, select “On Wi-Fi Connections Only” or “Never Auto-plays Videos.”
Get the Perfect Control of Instagram
Step #1. Open Instagram → Tap on Profile Icon → Gear icon.
Step #2. Tap on Mobile Data Use.
Step #3. Toggle on the switch next to Use Less Data.
Check Out Twitter
Step #1. Open Twitter → Profile view → Gear icon.
Step #2. Tap on Settings.
Step #3. Tap on Data.
Step #4. Now, you have to select “Never play videos automatically” or “Use Wi-Fi only.”
You may visit an MTN store for further assistance as you mentioned that most of your apps are switched off yet we still see high volumes of data being used.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Brendah Langa
Complaints Management team
Best regards,
MTN South Africa's reply31 Oct 2018, 08:03
Official
Good Day Mpume
As per our telephonic conversation, kindly note below some tips on how you can save on data usage using your iPhone.
iPhone
Allow Only Selected Apps to Use Your Cellular Data
Make sure to allow only selected apps to use data. It has always been one of the game changer tricks for me in fixing the fast data usage. So, give it a try.
Step #1. Tap on Settings → Cellular (Mobile in some cases).
Step #2. Toggle off the switch next to the app which you no longer want to use data.
Disable Location Services
One of the easiest tricks to prevent fast data consumption is to use Location Services only when it's needed.
Step #1. Launch Settings app → Privacy.
Step #2. Tap on Location Services.
Step #3. Toggle off the switch next to Location Services.
Turn Off Background App Refresh
Background App Refresh is known to consume not just a lot of power but also data. Hence, it's better to turn it off.
Step #1. Open Settings app → General.
Step #2. Tap on Background App Refresh.
Step #3. Toggle off the switch.
Disable Auto-Downloads and Updates Using Cellular Data
Disabling auto-downloads and updates can be good for the health of your cellular data as well.
Step #1. Open Settings app → iTunes & App Store.
Step #2. Turn off the switch next to Use Cellular Data.
Turn off Cellular Data for iCloud
When you are not connected to Wi-Fi, your iOS device uses the cellular network in order to transfer documents and data.
Step #1. Launch Settings app → iCloud.
Step #2. Tap on iCloud Drive.
Step #3. Scroll down and turn off the switch next to Use Cellular Data.
Disable Wi-Fi Assist
Whenever there is poor Wi-Fi, your iPhone automatically uses cellular data. Turning off Wi-Fi Assist can be a good idea.
Step #1. Open Settings app → Cellular.
Step #2. Scroll down and turn off the switch next to Wi-Fi Assist.
Prevent Mail App from Loading Remote Images
Prevent Mail app from loading stuff in the background.
Step #1. Open Settings app → “Mail.”
Step #2. Under Messages, toggle the switch next to “Load Remote Images.”
Stop Using Cellular Data for Apple Music
Make sure not to use cellular data for updating your library as well as loading the artwork.
Step #1. Open Settings app → Music.
Step #2. Tap on Cellular Data.
Step #3. Turn off the switch.
Send Low-Quality Images
If you communicate with your friends using a lot of images, it's better to send low-quality images. It will help you conserve a lot of data.
Use Apps Smartly
Now, it's time to use apps smartly and prevent them from consuming your data.
Check Out What's App Calling
Step #1. Open WhatsApp → Settings tab → Data Usage.
Step #2. Toggle on the switch next to Low Data Usage.
Reign in Facebook
Step #1. Open Facebook → More → Settings → Account Settings.
Step #2. Tap on Videos and Photos → Video Settings → Auto-play.
Step #3. Now, select “On Wi-Fi Connections Only” or “Never Auto-plays Videos.”
Get the Perfect Control of Instagram
Step #1. Open Instagram → Tap on Profile Icon → Gear icon.
Step #2. Tap on Mobile Data Use.
Step #3. Toggle on the switch next to Use Less Data.
Check Out Twitter
Step #1. Open Twitter → Profile view → Gear icon.
Step #2. Tap on Settings.
Step #3. Tap on Data.
Step #4. Now, you have to select “Never play videos automatically” or “Use Wi-Fi only.”
You may visit an MTN store for further assistance as you mentioned that most of your apps are switched off yet we still see high volumes of data being used.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Brendah Langa
Complaints Management team
Best regards,