1 reviews | Active since Mar 2016
Data Usage Changed,Huge Bill and suspended service
I Have a similar experience except that MTN has now charged us R6600.00 on a strict Top Up Contract and now our lines have been suspended for two days.. after visiting MTN regarding this issue they pointed out that it is one of the two numbers we have with them that had increased the usage limit on the 19th of February 2016.. ( MTN is trying to say we had made the change which we have no knowledge of and that we had used R6600.00 worth of Data since 19/02/2013 to 09/03/2016. is that even possible.<br> then two days later after suspending our service MTN reconnects our service on their own.. I would like to know what MTN is up to and is this Fair to a customer of yours for the last 10 YEARS.<br> I am as Disappointed - MTN 10 year USER <br> Arthur Minnaar
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note we have escalated the matter to the billing department to validate the charges and to investigate on the usage limit set-up REQ:***, a request has been sent for the URL report to be emailed to you. Please be advised that the line is not a top-up account it is an open line whereby you set a limit on it. Please allow a turnaround time of 3/7 working days for the report to be sent. Kindly contact customer care on 808 for a follow up on the ref #.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note we have escalated the matter to the billing department to validate the charges and to investigate on the usage limit set-up REQ:***, a request has been sent for the URL report to be emailed to you. Please be advised that the line is not a top-up account it is an open line whereby you set a limit on it. Please allow a turnaround time of 3/7 working days for the report to be sent. Kindly contact customer care on 808 for a follow up on the ref #.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***