CS
Colene S
1 reviews | Active since May 2015
12 May 2015, 11:11
Data usage
MTN is deducting internet usage data from my airtime instead of my data bundle. First thing I checked was my phone settings and all was good. I noticed this yesterday already. I cant get through to the call centre, I waited for my call to be answered only to be cut off. I've lost all my airtime due to this +- R300. I am extremely frustrated. I want this problem resolved ASAP! I also want to know why this is happening?
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MTN South Africa's replyOfficial
18 May 2015, 15:50Hello colenes8702,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that our system shows that after your internet bundle was depleted on the 8th of May, you were then charged from your airtime balance because you were left with the Night Express Giveback bundle. The Night Express bundle is a promotion where you receive giveback data with every data bundle purchase which can only be used between 00:01 to 05:59 daily for the period of the bundle. For a full data balance view, kindly dial *141*1#ok and select option 2 that will show you the different data bundle balance that you have on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that our system shows that after your internet bundle was depleted on the 8th of May, you were then charged from your airtime balance because you were left with the Night Express Giveback bundle. The Night Express bundle is a promotion where you receive giveback data with every data bundle purchase which can only be used between 00:01 to 05:59 daily for the period of the bundle. For a full data balance view, kindly dial *141*1#ok and select option 2 that will show you the different data bundle balance that you have on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply18 May 2015, 15:50
Official
Hello colenes8702,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that our system shows that after your internet bundle was depleted on the 8th of May, you were then charged from your airtime balance because you were left with the Night Express Giveback bundle. The Night Express bundle is a promotion where you receive giveback data with every data bundle purchase which can only be used between 00:01 to 05:59 daily for the period of the bundle. For a full data balance view, kindly dial *141*1#ok and select option 2 that will show you the different data bundle balance that you have on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that our system shows that after your internet bundle was depleted on the 8th of May, you were then charged from your airtime balance because you were left with the Night Express Giveback bundle. The Night Express bundle is a promotion where you receive giveback data with every data bundle purchase which can only be used between 00:01 to 05:59 daily for the period of the bundle. For a full data balance view, kindly dial *141*1#ok and select option 2 that will show you the different data bundle balance that you have on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,