NM
Ntsako M
1 reviews | Active since Oct 2016
13 Nov 2017, 12:55
Data Usage
Good Day, I loaded R65 airtime today (2017/11/13) on ********** 631, I then converted the airtime to 1gb of data for 1 week's use and within 5 minutes all my data was depleted. I contact customer care and got reference number SMC/ ********** 8874 and they said they would contact me back but since there has been no response. This is the 3rd or 4th time this has happened and I believe that this is amounting to **************** by MTN executives and technicians, on my pc I have disabled all updates and now my business is having to suffer for lack of incompetence. I am now having to downgrade my pc and the costs keep it escalating, this then suggests that MTN is depleting more than R200 in less than 20 minutes and I am not getting any work done!!!!!!!!!! This service is honestly ridiculous!!!!! I want my money bac****!!
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Replies (3)
MTN South Africa's replyOfficial
19 Nov 2017, 08:47Good day Ntsako
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We tried to call you on the number you have provided on this post to no avail. We will be loading R130 airtime on this number which is double the airtime you lost.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply19 Nov 2017, 08:47
Official
Good day Ntsako
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We tried to call you on the number you have provided on this post to no avail. We will be loading R130 airtime on this number which is double the airtime you lost.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
NM
Ntsako M's updateReviewer Update
27 Nov 2017, 10:00Good Day, I have not received the airtime as yet. Could you kindly contact me on ********** .
NM
Ntsako M's update27 Nov 2017, 10:00
Reviewer Update
Good Day, I have not received the airtime as yet. Could you kindly contact me on ********** .
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Ntsako M's updateReviewer Update
04 Dec 2017, 16:13Hi I still have not received any feedback regarding my request!!!!!
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Ntsako M's update04 Dec 2017, 16:13
Reviewer Update
Hi I still have not received any feedback regarding my request!!!!!