LK
Lwazi K
1 reviews | Active since Jun 2015
31 Oct 2017, 16:16
Data Usage
It happens often that i somehow use 2.5 GB worth of data in fourteen days. Each time I call in, i get a nonsense response like I do not pay for Itemised Billing so they can't tell me when and where I've used up data (convenient) or I get spoken to like a child about how my phone's apps use data so I should close them as if I don't know how to use my phone.
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MTN South Africa's replyOfficial
02 Nov 2017, 15:11Good day Lwazi
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We will send you a detailed statement on what your Data was used on. this will be within a shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply02 Nov 2017, 15:11
Official
Good day Lwazi
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We will send you a detailed statement on what your Data was used on. this will be within a shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,