Data usage
<p>On Tuesday evening 1GB of data was used up when I logged onto my Outlook e-mails on my laptop via hotspot on my phone. 3 x e-mails downloaded with attachments of approx. 150kb, yet 1GB of data was used up in literally 5 minutes. No apps were open, I wasn't even on the internet. MTN's resonse is oh it is backround apps, there is nothing they can do about it and I simply had to buy more data. What is of grave concern is the fact that I use my phone as a hotspot all the time at home as we do not have a Telkom line due to unavailibity of ADSL ports andNEVER has my data been used up like this. I don't even use 1GB data in a month. How is this possible??? MTN just says not our problem , there is no way they can check if there is a problem... and I, the customer simply has to purchase more data....ow convenient for MTN!!! </p>
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MTN South Africa's replyOfficial
17 Oct 2016, 14:54Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Best regards,
MTN South Africa's reply17 Oct 2016, 14:54
Official
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Best regards,