CB
Chandre B
1 reviews | Active since Jul 2016
06 Jul 2016, 10:47
Data usage
<p>Good day.</p> <p>I have been experiencing a lot of problems with my service provider. 2 weeks ago I bought uncapped data a few times. Mtn gives me a fair usuage of 150mb per second and there after restrict me to 128kb per second depending on the network in that area. Second of all, when I load the data through my loyalty points I receive a sms after a few seconds that I used up all my fair usage. </p> <p>How is this even possible? How does MTN call this service delivery? </p> <p>Im with MTN for almost 14years now and I'm seriously considering to move to another service provider. </p>
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MTN South Africa's replyOfficial
07 Jul 2016, 09:23Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The fair usage policy is a business rule that ensures that all customers have fair access to the network. With regards to the loyalty points please contact us immediately if it happens again so we can investigate.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Best regards,
MTN South Africa's reply07 Jul 2016, 09:23
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The fair usage policy is a business rule that ensures that all customers have fair access to the network. With regards to the loyalty points please contact us immediately if it happens again so we can investigate.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Best regards,