MB
Martin B
1 reviews | Active since Dec 2010
24 Feb 2015, 12:52
Data uitbuiting
Ek kan nie verstaan hoe ek R460 vir \packet data"gefaktuur word nie. ek gebruik my ipad meestal by die huis en ek het uncapped adsl op wifi. Ek gebruik die ipad maar selde. Ek is veronderstel om n gig data n maand te kry ek kan eerlik nie sien hoe ek meer as n gig se data gebruik het. Ek het al meer as eenkeer gevra dat mtn mens n way kan gee hoe mens kan sien hoeveel mens gebruik... Die mtn active ding werk nie. Is dit te veel om te vra wys mens hoeveel mens gebruik. Ek het ingebel om te dit te query en om te blok as mens oor die allowance gaan maar die ou se dis nie moonlik nie maar hulle doen dit vir my op my ander fone... Dis net n bewys hoe hulle mense net wil uitbuit"""
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MTN South Africa's replyOfficial
06 Mar 2015, 08:21Hello Marujansen,
We do apologize for the delayed response and for any inconvenience caused. It is was not our intention to have dissatisfied you in any way.
We see that the data validation request that was logged for you was closed with comments stating that the usage was valid. The data call records were given to you for your own perusal.
The usage was directly generated from the SIM card and the additional charges were added to the account and the breakdown of how much additional data was used.
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for the delayed response and for any inconvenience caused. It is was not our intention to have dissatisfied you in any way.
We see that the data validation request that was logged for you was closed with comments stating that the usage was valid. The data call records were given to you for your own perusal.
The usage was directly generated from the SIM card and the additional charges were added to the account and the breakdown of how much additional data was used.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply06 Mar 2015, 08:21
Official
Hello Marujansen,
We do apologize for the delayed response and for any inconvenience caused. It is was not our intention to have dissatisfied you in any way.
We see that the data validation request that was logged for you was closed with comments stating that the usage was valid. The data call records were given to you for your own perusal.
The usage was directly generated from the SIM card and the additional charges were added to the account and the breakdown of how much additional data was used.
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for the delayed response and for any inconvenience caused. It is was not our intention to have dissatisfied you in any way.
We see that the data validation request that was logged for you was closed with comments stating that the usage was valid. The data call records were given to you for your own perusal.
The usage was directly generated from the SIM card and the additional charges were added to the account and the breakdown of how much additional data was used.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,