MK
Motlalepule K
1 reviews | Active since May 2017
01 Nov 2018, 09:35
DATA *******
I am now tired of MTN chowing my data, I loaded 1G on Monday and today(Thursday) I am sitting on 400mb I only use WhatsApp and fb very seldom. I need answers what is happening to my data. I cant wait for my contract to expire so I can port out you guys chow our data everyday. I have closed all apps. I NEED SOMEONE TO CALL ME AND TELL ME WHATS HAPPENING.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
02 Nov 2018, 14:31Good day Motlalepule
Thank you for you post.
As per our telephonic conversation please note that data usage is not duration based but rather volume based. So in order to ensure minimum usage please make sure you restrict all your apps from using background data. I have credited your account with 500MB of data to compensate you for the inconveniences you've experienced.
Thank you for bringing this matter to our attention and we would like to assure you that we are actively working to improve our service levels.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
MTN South Africa's reply02 Nov 2018, 14:31
Official
Good day Motlalepule
Thank you for you post.
As per our telephonic conversation please note that data usage is not duration based but rather volume based. So in order to ensure minimum usage please make sure you restrict all your apps from using background data. I have credited your account with 500MB of data to compensate you for the inconveniences you've experienced.
Thank you for bringing this matter to our attention and we would like to assure you that we are actively working to improve our service levels.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,