BV
BD V
1 reviews | Active since Feb 2018
06 Jun 2018, 09:28
Data *******
I am highly disappointed in mtn. Up until now I've had no issues over the past 10 years or more. Lately my data has been disappearing and no one can tell me why. For example 1gb data has normally lasted me a month, then it was 2 weeks and now I brought 1gb data 2 days ago and this morning it's gone? I am not using any different app or using the Internet more then what I usually do. So where is my data going??
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Replies (2)
MTN South Africa's replyOfficial
07 Jun 2018, 14:51Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
For us to investigate and effectively assist you with this matter, Please give me more details on your complaint together with your ID and mobile number you have with MTN.
Searching using ID number brings up 3 lines on your account A***.
You may email direct to me: ***
warm regards,
Eunice
Complaints analyst.
Best regards,
MTN South Africa's reply07 Jun 2018, 14:51
Official
Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
For us to investigate and effectively assist you with this matter, Please give me more details on your complaint together with your ID and mobile number you have with MTN.
Searching using ID number brings up 3 lines on your account A***.
You may email direct to me: ***
warm regards,
Eunice
Complaints analyst.
Best regards,
BV
BD V's updateReviewer Update
07 Jun 2018, 15:03Well quite simply my data is disappearing at an alarming rate when there's no chance in hell that I'm using 1gb of data in 2 days and I'd like a valid reason as to where this is going or I'd like a refund of the data I purchased. My cell number is *** and my ID number is ***. The account holder is my father and his ID number is the one in the original post. Which is ***. The postal address is P.O. Box 6566, dunswart. The account is paid via debit order from an absa bank account.
BV
BD V's update07 Jun 2018, 15:03
Reviewer Update
Well quite simply my data is disappearing at an alarming rate when there's no chance in hell that I'm using 1gb of data in 2 days and I'd like a valid reason as to where this is going or I'd like a refund of the data I purchased. My cell number is *** and my ID number is ***. The account holder is my father and his ID number is the one in the original post. Which is ***. The postal address is P.O. Box 6566, dunswart. The account is paid via debit order from an absa bank account.