HRTK
Harry Richard Thomas Knight
1 reviews | Active since May 2018
22 May 2018, 02:06
Data *******
I have a contract for 5GB a month with MTN. However, I have been using the night time express data bundles that work from 12am to 5:59am for the last year to update software and games. However, all of a sudden the night time express data doesn't work and even though I run these updates between midnight an 6am it still uses my daytime data. After depleting the daytime data it begins to deplete the airtime as well. Not only does this mean I wasted money on the night time data bundle, it means I have to purchase new data for the day as well.
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MTN South Africa's replyOfficial
22 May 2018, 07:03Good day Harry,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that you would need to contact our call centre @ 135 to establish how your night express data was allocated.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply22 May 2018, 07:03
Official
Good day Harry,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that you would need to contact our call centre @ 135 to establish how your night express data was allocated.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,