DATA *******

<p>My wife has been trying to resolve this matter with MTN for over a year now and we simply cannot get any resolution and are told to simply pay the account. For the past year we have been billed over R12,000 worth of data expences (ontop of our contract amount) for a 500mg bundle package. Bills are R1,7k , R2k, R3,2K, R2,8k ect - No warning to say you are exceeding the data bundle and or phone call to explain, simply run the data package, let the consumer pay. I have read a number of threads with a similar issue we face and would like to understand what MTN are doing about this daylight data *******. Since November last year we have average bills of R2700 for a account that is suppose to be billed R944.50. I simpy cannot see how MTN can constantly allow this usage to be run on the account. I have told my wife to suspend payment till we resolve this matter. Currently we have a bill of R15k and all services are naturally suspended due to this. With my provider I get constant reminders when I get close to the data usage, with MTN no such luck and expect consumers to foot this bill. I am sorry, but I am not settling for this and will take this to the NCC if necessary.</p> <p> </p> <p> </p>