DATA THEFT and OVER BILLING

I do not have words to describe my utter frustration and disgust with MTN. I have 2 data simcards of which one is in my tablet. for months I barely used the available data and had bills of no more than R75. Suddenly from December i am lumped with accounts of R3800 and R6000 for January. On review of the URL it is clear that the data is used for torrent downloads from a site that I do not even know. The amazing thing is that my tablet is constantly on wifi at home/office where I have uncapped ADSL data. <br> What is more disgusting is that Mr Rabelani treats me like I am the ******** and that I have to provide proof that I did not download the torrents. How does anyone do that?<br> Oh and hold on this gets better. My credit limit was upped from R75 to in excess of R3000 without my approval or even notification.<br> WHAT HAPPENED TO TREAT CUSTOMERS FAIR<br> <br> Please advise how to proceed with logging a complaint with ICASA or the relevant ombudsman. I will also be cancelling all accounts with a network operator that is unable to protect its clients from *****, and that elects to treat us like the *********.