nR
natasha R

1 reviews | Active since May 2015

07 Sept 2016, 08:28

Data Theft and Bad Service

<p>Please do yourself a favour and never ever go on to MTN. Ever since they have taken over the account directly from Auto Page my data has been disipearing, I have never had a problem befor in the three years that Auotopage was managing the account. Im talking about unrealistic amounts of data. I would load 1Gig of data and a hour later I get a pop up " you have run out of Data / Airtime ". I only use the internet to send and recieve emails and work on pastel onlne and update our facebook page. </p> <p> </p> <p>I have phoned MTN on many occtions only to get transfered from one person to the next and they tell me " o sorry we cant tell you where your data is going to" I work on a very old computer so it can not be updating all the time and even if it was its not going to use a gig of data in an hour. The last consultant i spoke to (Daryl) was extreamly rude to me and not helpfull at all. </p> <p> </p> <p>This is the worst network to be on if you are doing bussiness. We are a small bussiness and this effect our bottom line. If we have to pay R160 every second day for Data this will put us out of bussiness.</p> <p> </p> <p>So i warn everyone out there.... NEVER go onto mtn.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply15 Sept 2016, 09:53
Official

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Please provide us with the number that the query relates to and also specify the dates which you think your data was lost.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards

Thabelo

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