LD
Lisa D

1 reviews | Active since Oct 2015

01 Nov 2015, 20:50

Data Theft & Account Suspension

MTN I have been fair & have tried to give you time to respond & assist with my query. I've pleaded & done all I can to ask for your assistance, & in a kind manner. Maybe it takes rudeness and aggression to get a response - maybe that's what I'm missing here. Not only have you not responded to me regarding my data queries, but now you suspend my account for no valid reason? How dare you!?!?! I'm a customer who, for over 6 years, has never missed a payment, has never had a query, has never been rude to anyone I have dealt with - & this is how you treat me? I know I may be only 1 of your many customers, but I used to promote you specifically in my area as Vodacom signal is terrible here - but no more! I would rather suffer with bad signal then have to accept this kind of treatment. Clearly loyal customers mean nothing to you! I will find the solution to this data you are *****ing from me, I will get to the bottom of it one day soon, & I will name & shame you & show everyone what ******* you are! How sad that you couldn't even give me the time of day, to even try & help! What a disgrace! You should leave South Africa if you don't care about your customers here! #disgusted #mtn

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Replies (1)
MTN South Africa
MTN South Africa's reply02 Nov 2015, 15:44
Official
Hello LiSiDi,

Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Please note that all data charges are valid as per ITB .and there was no payment received for October that is the reason for your suspension .

We understand that the entire experience must be very frustrating and hope we can restore your faith in us.

Regards
Rosetta
REQ:***

Best regards,