TM
Thendo M
1 reviews | Active since Jul 2016
20 Jul 2016, 18:29
Data Theft
<p>20th July 16 I bought data worth 100mb weekly at 8am soon after recharging I realised I was still unable to use any internet services, I than called the mtn contact center and was advised that it was a known national error that would be resolved shortly.</p> <p> </p> <p>Around 4pm I checked my balance and to my surprise my data had vanished, I bought data again worth 50mb weekly and that too vanished without making any use of it.</p> <p> </p> <p>Frustrated as I was I than decided to buy R15 airtime which was converted to 50mb weekly worth only R10, I made one phone call and not only was I now out of airtime but the data was also gone.</p> <p> </p> <p>This is ridiculous and needs to be investigated.....</p>
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MTN South Africa's replyOfficial
21 Jul 2016, 14:38Good Day Thendo Mugivhi
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we are aware that there were internet connection problems experienced in certain areas in the morning and this was resolved yesterday, however we have checked our records and as per our records yesterday you loaded 100MB, 50MB and another 50MB weekly data and these bundles were all depleted by the internet. Kindly note the your data depletes faster due to multiple sessions running on your device. The reason the session deducted so much data is due to all the pending sessions and the size of those sessions.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********
Best regards,
MTN South Africa's reply21 Jul 2016, 14:38
Official
Good Day Thendo Mugivhi
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we are aware that there were internet connection problems experienced in certain areas in the morning and this was resolved yesterday, however we have checked our records and as per our records yesterday you loaded 100MB, 50MB and another 50MB weekly data and these bundles were all depleted by the internet. Kindly note the your data depletes faster due to multiple sessions running on your device. The reason the session deducted so much data is due to all the pending sessions and the size of those sessions.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********
Best regards,