1 reviews | Active since Aug 2017
Data Theft
Just the worst service I've been receiving from MTN who have been my network provider for many years. Such bad service and security in handling my account and my query thereafter. Queried the reason for data lost and it was confirmed by the service agent working at the MTN call centre that I clearly didn't utilise the full amount of data that was loaded on my number. It was escalated to the billings department for investigation and I was told that it will be resolved/feedback will be provided with 24hours. It's been 5days since it's been escalated and every time I call the call centre in told that the query is still open and being investigated without any concrete reasons to why my data went missing or why my query has not yet been resolved. It's clear that the call centre (based in Durban) I keep getting in contact with is being out sourced by MTN. To make matters worst these call centre agents are clearly not s****ed enough and therefore lack the capacity to handle most service queries by MTN clients. Clearly MTN have forgotten how to treat their clients fairly and keep client safe from being exposed to any theft or *****. Disappointed and even upset with the level of service received from such a big company
Thank you for your post.
We apologize for any inconvenience incurred.
We apologize for the delayed response.
On the 28-7-2017 90.32MB was used
1GB was loaded on the 29-7-2017 to the sim card + give back data promo.
On the 29-7-2017 427.33MB was used.
On the 30-7-2017 85.42 MB was used.
On the 31-7-2017 78.10 MB was used.
On the 1-8-2017 0.05MB was used.
On the 2-8-2017 521.57 MB was used.
On the 3-8-2017 116.32 MB was used.
On the 4-8-2017 943.30 MB was used.
On the 5-8-2017 509.50 MB was used
On the 6-8-2017 375.58 MB was used
On the 7-8-2017 52.34 MB was used
On the 8-8-2017 359.52 MB was used
On the 9-8-2017 234.94 MB was used
On the 10-8-2017 112.60 MB was used
On the 11-8-2017 72.67 MB was used
On the 12-8-2017 18.60 MB was used
Days after the 12-8-2017 up to now is not added.
There was no data disappearing, the system reflected that data was used for internet, we do pick up that the URL report was sent to you for the validation and usage.
Please make sure that all your back end applications are closed, if the back end applications are not used on the device data will depleted.
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
We apologize for the delayed response.
On the 28-7-2017 90.32MB was used
1GB was loaded on the 29-7-2017 to the sim card + give back data promo.
On the 29-7-2017 427.33MB was used.
On the 30-7-2017 85.42 MB was used.
On the 31-7-2017 78.10 MB was used.
On the 1-8-2017 0.05MB was used.
On the 2-8-2017 521.57 MB was used.
On the 3-8-2017 116.32 MB was used.
On the 4-8-2017 943.30 MB was used.
On the 5-8-2017 509.50 MB was used
On the 6-8-2017 375.58 MB was used
On the 7-8-2017 52.34 MB was used
On the 8-8-2017 359.52 MB was used
On the 9-8-2017 234.94 MB was used
On the 10-8-2017 112.60 MB was used
On the 11-8-2017 72.67 MB was used
On the 12-8-2017 18.60 MB was used
Days after the 12-8-2017 up to now is not added.
There was no data disappearing, the system reflected that data was used for internet, we do pick up that the URL report was sent to you for the validation and usage.
Please make sure that all your back end applications are closed, if the back end applications are not used on the device data will depleted.
Kind Regards,
Alice van der Merwe
Best regards,