1 reviews | Active since Nov 2016

03 Apr 2018, 16:34

Data taken from my tablet

Hi

I am extremly unhappy that MTN took 717 mb from my tablet . I left it connected to the MTN mobile network and it took 717 mb from my data in a room. I have the screen shot to prove it. my tablet number is ********** .

The best is when I phone the MTN helpdesk I get told they have to investigate it and it will take weeks to resolve my query.

I was not on you tube or any thing that downloaded.

0
Replies (1)
MTN South Africa
MTN South Africa's reply05 Apr 2018, 18:59
Official

Thank you for your post.

We sincere apologized for any inconvenience incurred.

Kindly be advised that Hello Peter replace digits with ** we cannot see your account or cell number in question here for the complaint.

Please assist us with the account details

Kind Regards,

Alice van der Merwe


Complaints Analyst

Best regards,