ZS
Zanele S
1 reviews | Active since Jul 2015
17 Jul 2015, 10:30
data switch package
i can't believe am being charged for something they have no proof of this data switch package is apparently extra data usage which they cannot determine when did i start using the extra data like really wow now i must pay for that? worse my contract ended in May
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Replies (1)
MTN South Africa's replyOfficial
18 Jul 2015, 17:14Hello Zee***,
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused to you.
We are terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Kindly check your dates when out of bundle rates app**** bellow:
Inv dated 2015-05-13 out of bundle billing started on the 25-04-2015
Inv dated 2015-06-13 out of bundle billing started on the 04-06-2015
Inv dated 2015-07-13 out of bundle billing started on the 30-06-2015
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused to you.
We are terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Kindly check your dates when out of bundle rates app**** bellow:
Inv dated 2015-05-13 out of bundle billing started on the 25-04-2015
Inv dated 2015-06-13 out of bundle billing started on the 04-06-2015
Inv dated 2015-07-13 out of bundle billing started on the 30-06-2015
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
Best regards,
MTN South Africa's reply18 Jul 2015, 17:14
Official
Hello Zee***,
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused to you.
We are terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Kindly check your dates when out of bundle rates app**** bellow:
Inv dated 2015-05-13 out of bundle billing started on the 25-04-2015
Inv dated 2015-06-13 out of bundle billing started on the 04-06-2015
Inv dated 2015-07-13 out of bundle billing started on the 30-06-2015
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused to you.
We are terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Kindly check your dates when out of bundle rates app**** bellow:
Inv dated 2015-05-13 out of bundle billing started on the 25-04-2015
Inv dated 2015-06-13 out of bundle billing started on the 04-06-2015
Inv dated 2015-07-13 out of bundle billing started on the 30-06-2015
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
Best regards,