Data Surge
<p>How is this possible. News24 app used almost 3 GB in one day. </p>
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MTN South Africa's replyOfficial
10 Apr 2017, 16:48Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please request for the usage to be validated once the invoice dated 2017-04-26 is finalized, our billing support team will be able to investigate and provide you with the network usage report once the invoice for the disputed usage is finalized, currently it is still unbilled .
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***3
Best regards,
MTN South Africa's reply10 Apr 2017, 16:48
Official
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please request for the usage to be validated once the invoice dated 2017-04-26 is finalized, our billing support team will be able to investigate and provide you with the network usage report once the invoice for the disputed usage is finalized, currently it is still unbilled .
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***3
Best regards,