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1 reviews | Active since Aug 2014

17 Apr 2015, 21:16

DATA ****** Including Airtime By mtn

my data just kept on missing from both my android contract phones and my issue is been resolved ive been calling numerous times and some I do get an operator some times I don't <br> <br> until I buy a cheap phone that is not internet compatible, only then my data will not get lost. the worst part is when they try to shift back the blame saying you've been on the internet for few minutes and R200 airtime and 250MB of data will be depleted. <br> <br> as I am writing this complaint I called the mtn customer care line , I don't mind waiting for 45 minutes to get an operator. what's ****ing me off is to GET the same explanation over again the lady told me that to read an email can consume my data, leave it half way then decides to consume airtime too. this is BULL ****!

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Replies (1)
MTN South Africa
MTN South Africa's reply02 May 2015, 15:53
Official
Hello NkomiyaphiA,

Thank you for posting.

Please accept our apologies for the delayed response and for any inconvenience caused.

Kindly be advised that Internet charges are volume based and are not depended on the airtime you got as out of bundle rates only apply after the data bundle has been depleted. Please make sure that all applications are exited after each Internet session including auto updates on your mobile.

Please contact our data support desk on 1555 for further assistance.

Regards,
Nomonde.
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