1 reviews | Active since May 2016

04 Oct 2016, 19:11

Data ****** from my *** emails sent no response yet

<p>The Group CEO and MD <br />MTN Head Office<br />14 Avenue Fairland's<br /> <br />Dear Managing Director & CEO<br /> <br />Re : Data for pre-paid missing for Cell ********** – P de Stadler<br /> <br />I was horrified to find out that the Gig of data I purchased for my cell phone a month ago had expired and been removed from my phone.<br />I had +/- 537 MB left on the phone yesterday. I paid R 160 for the Gig of data with my Ebucks and now just ****** from me, this is day light *******. I paid for the data not MTN and it was not given to me for free, I paid for it, so can you please give it back to me, or else I am migrating to another service provider with immediate effect.<br /> <br />By the way your shop in Northgate has no idea of the email address for the CEO or MD, which I find hard to believe. <br /> <br />I have tried to call #173 on the cell, what options do you press, so confusing. <br /> <br />I await your urgent reply. <br /> </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply06 Oct 2016, 14:10
Official

Good afternoon Paul

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

The promotional data expires in a day. The data that was bought and loaded on the 2016-10-03 is still available on the number. The balance of data is 20MB and will expire on the 2016-11-03. Please check the balance of the data by dialling -141#okay.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind regards

Lungi

REQ:***