1 reviews | Active since Jan 2018
24gigs data was taken off my data. I took out a 30gig night and 20gig data package. On the 14th 12gig was taken from the data and the 15th the same. I called to sort out the problem but wad told that my my phones apps are taking the data. I tried to explain that my data card stays at home and there is no one at home for the data to be take. Because according to mtn it was been done during the day. I am so frustrated because my data can not be taken as there are only a few people in my complex and they are old people and will not be able to take the date as it is password protected. I fell i can go off my rocker with the really bad service.ive been with them for years and this is the ****y service i get. This will be last contract i take out by mtn and i will make sure everybody hears about the bad service and that nobody takes out contracts with them
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised a query have been logged with our technical division ref no: SMC/*** is still pending awaiting for feedback.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised a query have been logged with our technical division ref no: SMC/*** is still pending awaiting for feedback.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
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