Data stoeln from my account - my reply REQ:***
<p>Dear Lungi, Not happy with the reply, this is data i paid for 1 GIG out of my own money, nothing to do with specials or anything, MTN has commited ***** by *****ing my data, I want the data back, I will keep on sending more emails until I get back at least 500MB.</p> <p> </p> <p>Official business reply:<br />Good morning Paul de Stadler</p> <p>Thank you for your post.</p> <p>We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.</p> <p>The balance of the promotional data was removed from the account on the 05 October 2016 at 07:37:41. When the promotional data has not been used on the expiry date, it gets removed from the account.</p> <p>We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.</p> <p>Regards</p> <p>Lungi</p> <p>REQ: ********** </p>
Dear Lungi, This 1GIG was not promotional as i purchsed it on the 25/26 August and was removed from my phone on the 25/26 September, I paid R160.00 for it, I want my data back of 500MB, end of story.
Dear Lungi, This 1GIG was not promotional as i purchsed it on the 25/26 August and was removed from my phone on the 25/26 September, I paid R160.00 for it, I want my data back of 500MB, end of story.
Dear Lungi, This 1GIG was not promotional as i purchsed it on the 25/26 August and was removed from my phone on the 25/26 September, I paid R160.00 for it, I want my data back of 500MB, end of story.
Dear Lungi, This 1GIG was not promotional as i purchsed it on the 25/26 August and was removed from my phone on the 25/26 September, I paid R160.00 for it, I want my data back of 500MB, end of story.
Good morning Paul
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The Terms and conditions states that data expires after 1 month [if not used]. The data needs to be used within that space of a month of its purchace.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Good morning Paul
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The Terms and conditions states that data expires after 1 month [if not used]. The data needs to be used within that space of a month of its purchace.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Dear Lungi
I purhcased the data with my own money, this is the first time I have aphone whcih uses data so this is all new to me, I want my 500MB back, when I purchased it via Ebucks there was no waring that data is only valid for 30 days. I am not happy with the response at all.
Dear Lungi
I purhcased the data with my own money, this is the first time I have aphone whcih uses data so this is all new to me, I want my 500MB back, when I purchased it via Ebucks there was no waring that data is only valid for 30 days. I am not happy with the response at all.
Dear There
I am not accepting the reply as I bought the data with my own money for R160.00 and have had 500MB ****** from me.
When I purchased the airtime with Ebucks on the FNB Banking website, there is no warning given that data is only valid for 30 days, so I was not aware of this as this is the frist time I have ever purchased a Smart Phone where data is required, so no one has ever advised me of this, i know going forward, but i want my 500MB back.
Why is it that you now decide to answer me after sending over a 1,000 emails to MTN over the past two weeks. I must say I am not happy wth the service received with MTN.
Can you please schedule and appointment for me with the CEO of MTN as I am not going to stop until I get my 500MB given back to me on a data bundle?
I await your urgent reply.
Kind Regards
Paul de Stadler
Dear There
I am not accepting the reply as I bought the data with my own money for R160.00 and have had 500MB ****** from me.
When I purchased the airtime with Ebucks on the FNB Banking website, there is no warning given that data is only valid for 30 days, so I was not aware of this as this is the frist time I have ever purchased a Smart Phone where data is required, so no one has ever advised me of this, i know going forward, but i want my 500MB back.
Why is it that you now decide to answer me after sending over a 1,000 emails to MTN over the past two weeks. I must say I am not happy wth the service received with MTN.
Can you please schedule and appointment for me with the CEO of MTN as I am not going to stop until I get my 500MB given back to me on a data bundle?
I await your urgent reply.
Kind Regards
Paul de Stadler