TM
Thulani M
1 reviews | Active since Sept 2015
15 Sept 2015, 10:02
DATA STILL NOT RECEIVED
The response from MTN relating to my complaint - NO DATA + SMS RECEIVED - was no different to what i was told when i contacted their call centre with the exception of the \ +-R900 that has apparently been credited to me". I repeat"
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MTN South Africa's replyOfficial
15 Sept 2015, 14:17Hello Thulani1452,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the credit was processed on your MTN SA account for the amount of R920.03 for the Value Added Service discount.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the credit was processed on your MTN SA account for the amount of R920.03 for the Value Added Service discount.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Best regards,
MTN South Africa's reply15 Sept 2015, 14:17
Official
Hello Thulani1452,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the credit was processed on your MTN SA account for the amount of R920.03 for the Value Added Service discount.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the credit was processed on your MTN SA account for the amount of R920.03 for the Value Added Service discount.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Best regards,