SA
Shandre A
1 reviews | Active since Sept 2015
14 Oct 2015, 09:49
Data still disappears
Hi guys <br> <br> i logged about 5 request with MTN concerning my data that keeps disappearing every time i load or i get accredited with my monthly data it Disappears ,every time i call MTN they tell me they will log a request and i never receive feedback on all the request that was logged my last request that was logged was with the complaints department request number SNC***, when i call mtn they tell me the request is not loaded HELP this has been going on way to long and MTN can not keep taking my money for no good reason UNSATISFIED MAD AS hell customer
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MTN South Africa's replyOfficial
15 Oct 2015, 14:25Hello ShandreA,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been investigated by our technical team and completed. According to our technical team, the data is being depleted because you were on multiple internet sessions.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been investigated by our technical team and completed. According to our technical team, the data is being depleted because you were on multiple internet sessions.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply15 Oct 2015, 14:25
Official
Hello ShandreA,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been investigated by our technical team and completed. According to our technical team, the data is being depleted because you were on multiple internet sessions.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been investigated by our technical team and completed. According to our technical team, the data is being depleted because you were on multiple internet sessions.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,