data *****ing company
<p>I have switched off all the data on my phone but for some reason does it becoming less and less everytime I go to *141#, I have tried to query this at mtn but they refuse to help me or even let me talk to a supervisor, This leads me to the conclution that mtn doesn't care about its cstomers and only their money. I would like to discourage anyone from taking out a mtn contract</p>
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
27 Jul 2016, 11:15Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that as per system record, it is noted that you have multiple applications running. Please always ensure that you do not have multiple internet connection running at same time. You may contact the data support desk 1555 (free from mtn sim card) or ********** ( from a different service provider) to get assistance on how to close the multiple applications on the your handset.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
REQ: **********
Best regards,
MTN South Africa's reply27 Jul 2016, 11:15
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that as per system record, it is noted that you have multiple applications running. Please always ensure that you do not have multiple internet connection running at same time. You may contact the data support desk 1555 (free from mtn sim card) or ********** ( from a different service provider) to get assistance on how to close the multiple applications on the your handset.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
REQ: **********
Best regards,
's updateReviewer Update
28 Jul 2016, 07:23Even if I switch off everything on my phone does my data still become less, and why didn' t the consultant call the manager when I requested to speak to someone, mtn is trying to hide something and I caught them out, I always check my data usage and this has never happened to me before. Stop spinning stories and do something about my situation and don't hide behind false allegations
's update28 Jul 2016, 07:23
Reviewer Update
Even if I switch off everything on my phone does my data still become less, and why didn' t the consultant call the manager when I requested to speak to someone, mtn is trying to hide something and I caught them out, I always check my data usage and this has never happened to me before. Stop spinning stories and do something about my situation and don't hide behind false allegations