Data *****ing

Yesterday I lost 10gigs of data and R90 airtime in the space of an hour whilst I was on a flight!!!! All of it is gone! This has not happened before! I’ve called the call center 5 times, all of the consultants I spoke to “transfered” me to a data analyst and dropped the call before I connected to the analyst. No one has helped me. Each consultant tells me about background apps, but my background apps are not on, and I was on a flight, how do I deplete data whilst not connected to anything. I landed and as my fone switched on, received a text that my data has depleted and my airtime was gone. All of it. You guys have ****** my data and I want it back. There is no way that 10gigs of data can deplete in an hour doing nothing. And no one is willing to help at MTN the consultants do not help. This is upsetting and a huge inconvenience because I cannot keep loading data and not knowing why you guys are *****ing it.