NC
Nisha C

1 reviews | Active since Aug 2013

05 Feb 2015, 14:50

DATA *****ING

I have been a loyal client of MTN for over 5 years now and I seem to have unending problems with the data. I am self employed and rely heavily on the data to make a living. On many occasions the data is slow or there is no coverage, I have also noticed data getting finished very quickly. I tried to call on several occasions but their call volumes are too high and my call gets dropped. Today I plug in my 3G and Im supposed to have about 2gigs and after about an hour of use it says my data has reached its half way limit. i have not downloaded anything, the same thing happened with my phone. It seems so strange . . . is this a just to get you to buy more airtime. I have also noticed that at night the data streams very slowly there is no HSPA or WCDMA why??? I can do any downloading and this supposed to be free ....GIMICK !!!! big companies like this are just filling their pockets and giving us a raw deal its outrageous

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Replies (1)
MTN South Africa
MTN South Africa's reply18 Feb 2015, 12:08
Official
Hello Miserable007,

Thank you for your post,

We apologise for the delayed response and for any inconvenience this may have caused.

According to our records, on the 2GB data sim you have used up all your data, and you still have 4.79GB on the 5GB sim. If you are experiencing data problems, please contact our coverage helpdesk on *** for them to investigate the possibility of coverage related issues in your area.

Thank you
Wenzile Masina
REQ:***

Best regards,