Data sms complaint
Good evening
I usually get an sms when my data is almost finished. That's not the problem. But when I do check how much data I have left, all of a sudden it's finished. What the heck? Why notify me when its almost depleted, and then it's actually finished. "Data Bundle almost depleted!". Doesn't make sense.
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MTN South Africa's replyOfficial
04 Jan 2018, 12:25Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply04 Jan 2018, 12:25
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,