Data Sharing not activated

On Monday I requested data sharing to be activated. It was not done. I called back and was disconnected after 8 minutes. I called again after 10 minutes spoke to a service consultant who told me it takes 2 to 24 hours and is pending. 40 Hours later and more disconnected calls to the call centre and still no data sharing. For a Billion Rand company your customer service is really poor and certainly doesn't make me feel like a valued customer. Please activate data sharing on *** with immediate effect your are hampering my families ability to communicate with each other, I also emailed as per the suggestion to dicqueries and got an automated response that I don't understand. Really its not good enough