AC
Andre C
1 reviews | Active since Mar 2009
25 Mar 2019, 21:06
Data sharing advertised but not allowed
I am unable to connect my wife through data sharing. The call center claim my wife's contract cannot be linked - Why do MTN have contracts that cannot be linked. How can this be changed ? Asked on Twitter as well - no answer.
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Replies (4)0
Replies (4)
MTN South Africa's replyOfficial
26 Mar 2019, 09:05Good day Andre
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that data share is not allowed for MADE FOR ME price plans according to our terms and conditions.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that data share is not allowed for MADE FOR ME price plans according to our terms and conditions.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply26 Mar 2019, 09:05
Official
Good day Andre
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that data share is not allowed for MADE FOR ME price plans according to our terms and conditions.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that data share is not allowed for MADE FOR ME price plans according to our terms and conditions.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
AC
Andre C's updateReviewer Update
26 Mar 2019, 09:12Why is it not allowed on Made for me ?unacceptable. I was not informed of this during last upgrade. Waiting for a solution please.
AC
Andre C's update26 Mar 2019, 09:12
Reviewer Update
Why is it not allowed on Made for me ?unacceptable. I was not informed of this during last upgrade. Waiting for a solution please.
AC
Andre C's updateReviewer Update
27 Mar 2019, 13:11Still waiting for answer please?
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Andre C's update27 Mar 2019, 13:11
Reviewer Update
Still waiting for answer please?
AC
Andre C's updateReviewer Update
28 Mar 2019, 21:49Should I make a complaint, because of no response?
AC
Andre C's update28 Mar 2019, 21:49
Reviewer Update
Should I make a complaint, because of no response?