1 reviews | Active since May 2015
Data Share Plan Non-Activation
On Wednesday 13 May 2015 MTN responded under reference: REQ:***, that my Data Share Plan has been activated after I raised a Hello Peter complaint on Tuesday 12 May 2015. Up to today, 22 May 2015, I still do not have the ability to use the Data Share Plan service as I am continuously getting the Network error message: \You are not sharing any internet bundles. To set up data share please contact your service provider."when I dial the *141*5# command in order to manage my Data Share.<br> <br> As per the invitation of MTN to communicate with them if I experience any further problems my attempts to communicate with them resulted in no resolution to my problem at all. My first attempt to get Data Share activated on my contract was made on Tuesday"
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Best regards,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Best regards,
